Delivery and Shipping Information
Naokeidoe ships USPS (United States Postal Service) First Class, Priority Mail and Express Mail and follows their rate schedules.
Under our domestic USPS shipping methods we ship to the USA. All other locations are considered international.
We do ship internationally. For all other locations around the world please contact us for a shipping quote. We use the United States Postal Service as our international shipping carrier.
International Priority Flat Rate boxes will only track as far as the last U.S. Postal station. Once the package leaves that last U.S. Postal Station it cannot be tracked by the U.S.P.S or Naokeidoe Creations any further. This is due to US Postal service policies and not that of Naokeidoe Creations. If an international package is taking a very long time to arrive or seems lost, you will have to contact your local customs or postal service to see where it is. There is insurance offered for packages mailed by Priority International U.S.Post Office Services. Applicable insurance and the amount will depend upon the type and size of package. The buyer assumes all risk of loss on such orders that cannot be insured. There are no refunds due to the loss of a package on international postal service shipping. There are other much more expensive, trackable options for shipping such as FedEx and UPS. We do not routinely ship with these carriers, but upon request we will provide a shipping quote.
Please note that Naokeidoe Creations is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.
Incorrect Shipping Information
If a package is returned to Naokeidoe Creations due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping/redelivery cost. Naokeidoe Creations is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages
Naokeidoe Creations is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Naokeidoe Creations will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Place an order of $75.00 or more and your shipping is free. When qualifying for our free shipping option, the standard shipping method of First Class mail or Priority Mail is only available for shipments within the mainland of USA only. ***Make sure you select the free shipping option in the shipping column when required. If the free shipping option is not selected at checkout your order will be shipped by whatever method you select. ***Please note, any free shipping only applies to domestic, USA only orders.
In stock products are usually processed and shipped out within 3-7 business days of receiving your order, Monday - Friday. This does not include the day the order was received. All items are handcrafted, so please allow additional time for such.
During Holidays of Thanksgiving and Christmas please expect a much longer turnaround time.
Please note, Naokeidoe Soap is handmade, cold-process product and has to cure for approximately 4 - 6 weeks before it is ready to be sold.
Wholesale/Large Orders/Private Label
We welcome all inquiries about wholesale accounts and large orders. Please contact us for wholesale and large orders. Click here to complete and submit our wholesale/large order inquiry form. Additionally, the wholesale link is located at the bottom of the home page.